Communication Channel Alerts with PI 711 and Sol man 710 sp10

Hi,

I've configured PI monitoring and everything is green. I've also defined the alert configuration in the solman setup.

For the communication channels we do not get alerts i.e emails when a channel goes into an error are not being generated.

I've read some blogs that state alerts cannot be generated for communication channels which error.

Could some one tell me if this is correct for PI monitoring using PI 711 and SOl Man 710 sp10 ?

Appreciate any feedback especially if you've experience of this in a production environment.

Thanks

Jim