ping channel disabled for SFSF sender cc channel

Hi,

I am working with Successfactors Integration.  SF is my sender and 3rd party is my receiver.

I just created a communication channel in ID for SFSF adapter and activated.

I see the ping channel for this SFSF channel is disabled in CC monitor.

and the log says " webserviceexception occured during the sender channel message processing. Please check the logs"

I dont see any logs generated. can you pls help with some ideas.

BR.

Murali