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Frequently getting issue in queues

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Hi Gurus,

 

Can any body tell me the resolution for one of the issue which we are currently facing is 'object is locked by this user xxxxx" we are getting in smq2 of

 

ecc system so we are resolving this issue by resetting the status of queue so it is working fine when we do this activity so again after few hours again

we are getting so whom do we contact to resolve this issue as a pi consultant im manually processisng all these activities for every hour , can any body give the suggestion for this.


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